A: Hello. Is this ABC Rent-a-car Company?

B: Yes, speaking. May I help you?

A: This morning we rented a car and we are on the way to Niagara Falls. I'm afraid we have a car accident near the border.

B: That's too bad. What kind of accident is it? Are you all right?

A: I'm all right, but my friend is seriously injured. Will you call an ambulance and the police?

B: OK. I'll do it right away, but tell me how it happened.

A: I ran into the guardrail when I turned to the left.