A: I have no luck installing the software.

B: Did you follow the instructions closely? You might have pressed a wrong key somewhere or mistakenly skipped a step or two.

A: I tried three times and each time I did exactly as the User's Guide said. I give up. I think I need a professional to help.

B: If that's what you want, we don't have to go far for it. We can ask our neighbor's kid Jack for help. Let me give him a call.