A: Good afternoon, Sales Department. May I help you?

B: Could I speak to Mr. Bush, please?

A: I’ll see if he is available. Who’s that?

B: John Smith.

A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you?

B: Well, I want to discuss with him the new contract we signed last week.

A: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free?

B: Yes, that would be easiest.

A: Could I have your name again, please?

B: Yes. It’s John Smith.