A：Hello. Can I help you?

B：I need to talk with someone about my bill.

A：Okay. Hold on the line. James will be with you in just a moment.

B：Thanks.

A：Hi, this is James in customer sevice. What can I do for you?

B：Hi, James. The bill I received yesterday for my home cable TV service is wrong.

A：What’s your account number?

B：200508.

A：Okay. The regular monthly charge should be $65.

B：Right. But yesterday I got a bill for $85.

A：The cable TV company charged you an extra $20 because of your late payments for the last two months.

B：Oh, I see. Thanks.